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Warranty

Nseled warranty

Nseled warranty


NSELED WARRANTY

The basic warranty includes the replacement or repair of spare parts at our headquarters in San Giuliano Milanese (MILANO, ITALY)

PHONE and TELEMATICS support is provided within 2 business days of opening a ticket. NSELED performs the remote intervention as quickly as possible; only after the preliminary intervention conducted by a customer representative is successful, the preliminary intervention strictly consists of restoration tests using the supplied spare parts, performed by your technician guided by our remote support.

If the remote intervention does not resolve the issue, on-site assistance by an NSELED technician may be charged according to the tariff.



The warranty does not cover damage resulting from:



  • Electrical system not compliant with the provided technical specifications
  • Vandalism, theft, atmospheric agents (water, lightning, outside-range temperature changes)
  • Hardware or software modifications not authorized by NSELED
  • Failure to perform routine maintenance (annual module cleaning, wiring checks)
  • Use not in accordance with the user and installation manual
  • Transport and handling not performed according to NSELED procedures


Valid for 24 months from the date of delivery.